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Owned and operated by Elevate Domain USA, our team is ready to answer your questions about massage chairs, saunas, cold plunge tubs, and more.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like massage chairs and saunas may require freight delivery, and our team will provide tracking details once your order ships.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number and a link to follow its progress. If you have questions about your shipment, feel free to contact us with your order number and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space or needs, please review our Return Policy page for complete details on how to start a return. Our team is happy to walk you through the process.
Can I exchange my purchase for a different model?
We are happy to help you find the right product. If you would like to exchange an item, contact our team within the return window and we will guide you through the available options. Please refer to our Return Policy for full eligibility details.
How do I choose between an infrared sauna and an outdoor sauna?
Infrared saunas use radiant heat that warms the body directly at lower ambient temperatures, making them popular for indoor use. Traditional outdoor saunas use convection heat for a higher-temperature experience. Our team can help you decide which style best suits your space and preferences.
Do your massage chairs require professional installation?
Most of our massage chairs arrive in compact packaging and can be assembled at home following the included instructions. Some larger models may benefit from a second person during setup. If you have questions about a specific chair, our team is happy to help before you order.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If your purchase is not the right fit, our 30-Day Returns window gives you time to decide.
